Outcomes of training, participants will be able to:  


  • Describe the importance of communication skills in meeting patient care responsibilities.
  • Obtain patient-specific information in health records.
  • Effectively approach and obtain a comprehensive medical and medication history from a patient or caregiver.
  • Elicit therapeutic information from the patient or caregiver, including using appropriate tools to assess medication adherence
  • Provide patient education for prescription medications, including implementing effective strategies to address non-adherence.
  • Apply principles of health behavior change counseling techniques (e.g., motivational interviewing) when communicating with patients about health behavior change.
  • Develop a patient-centered assessment and therapeutic plan
  • Use effective oral communication strategies to relay a patient-centered assessment and plan to a pharmacist preceptor or physician.
  • Effectively communicate and collaborate with patients, caregivers, and other health care professionals involved with the patient’s care.
  • Display verbal and non-verbal mannerisms that promote empathetic, respectful and compassionate communication.
  • Appropriately document patient-specific information in health records, including documentation of developed assessment and plans in the medical record using SOAP notes.




Day 1

  • Professional Communication and Patient Counseling
    • Approaching a patient
    • Barriers to communication
    • Motivational interviewing
    • Small group activities
  • Health literacy
    • Small group activities


Day 2

  • Debrief from Day 1
  • Communication Assessment
  • Medical and Medication History
    • Medication Adherence
    • Medication Reconciliation
    • Small group activity


Day 3

  • Debrief from Day 2
  • Medical and Medication History Assessment
  • Written Documentation
    • SOAP Notes
    • Developing an assessment and plan
    • Small group activity


Day 4

  • Debrief from Day 3
  • SOAP Note Assessment
  • Patient Case Presentations
    • Small group activity
  • Communicating with other health care providers
    • Small group activity


Day 5

  • FINAL Evaluation



JCI Accredited

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