Outcomes of training, participants will be able to:
- Describe the importance of communication skills in meeting patient care responsibilities.
- Obtain patient-specific information in health records.
- Effectively approach and obtain a comprehensive medical and medication history from a patient or caregiver.
- Elicit therapeutic information from the patient or caregiver, including using appropriate tools to assess medication adherence
- Provide patient education for prescription medications, including implementing effective strategies to address non-adherence.
- Apply principles of health behavior change counseling techniques (e.g., motivational interviewing) when communicating with patients about health behavior change.
- Develop a patient-centered assessment and therapeutic plan
- Use effective oral communication strategies to relay a patient-centered assessment and plan to a pharmacist preceptor or physician.
- Effectively communicate and collaborate with patients, caregivers, and other health care professionals involved with the patient’s care.
- Display verbal and non-verbal mannerisms that promote empathetic, respectful and compassionate communication.
- Appropriately document patient-specific information in health records, including documentation of developed assessment and plans in the medical record using SOAP notes.
Schedule
Day 1
- Professional Communication and Patient Counseling
- Approaching a patient
- Barriers to communication
- Motivational interviewing
- Small group activities
- Health literacy
- Small group activities
Day 2
- Debrief from Day 1
- Communication Assessment
- Medical and Medication History
- Medication Adherence
- Medication Reconciliation
- Small group activity
Day 3
- Debrief from Day 2
- Medical and Medication History Assessment
- Written Documentation
- SOAP Notes
- Developing an assessment and plan
- Small group activity
Day 4
- Debrief from Day 3
- SOAP Note Assessment
- Patient Case Presentations
- Small group activity
- Communicating with other health care providers
- Small group activity
Day 5
- FINAL Evaluation
Closed