Outcomes of training, participants will be able to:  

• Describe the importance of communication skills in meeting patient care responsibilities.
• Obtain patient-specific information in health records.
• Effectively approach and obtain a comprehensive medical and medication history from a patient or caregiver.
• Elicit therapeutic information from the patient or caregiver, including using appropriate tools to assess medication adherence
• Provide patient education for prescription medications, including implementing effective strategies to address non-adherence.
• Apply principles of health behavior change counseling techniques (e.g., motivational interviewing) when communicating with patients about health behavior change.
• Develop a patient-centered assessment and therapeutic plan
• Use effective oral communication strategies to relay a patient-centered assessment and plan to a pharmacist preceptor or physician.
• Effectively communicate and collaborate with patients, caregivers, and other health care professionals involved with the patient’s care.
• Display verbal and non-verbal mannerisms that promote empathetic, respectful and compassionate communication.
• Appropriately document patient-specific information in health records, including documentation of developed assessment and plans in the medical record using SOAP notes.

Schedule

Day 1

• Professional Communication and Patient Counseling
  • Approaching a patient
  • Barriers to communication
  • Motivational interviewing
  • Small group activities
• Health literacy
  • Small group activities

Day 2

• Debrief from Day 1
• Communication Assessment
• Medical and Medication History
  • Medication Adherence
  • Medication Reconciliation
  • Small group activity

Day 3

• Debrief from Day 2
• Medical and Medication History Assessment
• Written Documentation
  • SOAP Notes
  • Developing an assessment and plan
  • Small group activity

Day 4

• Debrief from Day 3
• SOAP Note Assessment
• Patient Case Presentations
  • Small group activity
• Communicating with other health care providers
  • Small group activity

Day 5

• FINAL Evaluation

Closed